All orders placed on our platform are subject to this official shipping policy, covering all processing, fulfillment, transit and post-delivery terms for both domestic and international transactions. Completing a checkout confirms that you have fully read, understood, and accepted all shipping terms without exception.

Our fulfillment team processes all valid orders during standard business days, excluding weekends, national public holidays and scheduled system maintenance periods. Standard order processing and packaging takes 2–3 business days before dispatch. Orders submitted during high-volume sales events may encounter brief processing backlogs due to increased order volume, which is considered normal and non-compensable.

Shipping fees are dynamically calculated at checkout based on shipping zone, parcel weight, overall dimensions and selected shipping tier. We offer standard tracked shipping and expedited fast shipping options to fit different delivery speed needs. Eligible orders that meet our site-wide minimum purchase threshold qualify for complimentary standard shipping. We reserve the right to adjust shipping rates and free shipping thresholds according to carrier pricing updates and operational adjustments without prior customer notice.

All delivery timelines are non-binding estimated transit times and do not constitute guaranteed delivery dates. After warehouse dispatch, domestic standard shipping typically arrives within 4–7 business days, while expedited domestic shipping takes 1–3 business days. International standard shipping requires 11–17 business days for delivery, and international expedited shipping takes 5–9 business days. Unavoidable delays may occur due to carrier network adjustments, extreme weather, remote location transit limitations, airline logistics suspension and mandatory customs inspections beyond our control.

Once your parcel is dispatched, an automated shipping confirmation email containing your unique tracking number and real-time tracking portal link will be sent to your registered email address. You are solely responsible for verifying the accuracy of your recipient address, zip code and contact information before payment confirmation. We assume no responsibility for undelivered, misrouted or returned packages caused by incorrect customer-submitted information.

All international shipments are governed by the import regulations, tax rules and customs requirements of the destination country. The recipient is solely responsible for all applicable import duties, customs clearance fees, local taxes and administrative charges incurred during customs processing. These additional fees are not included in product pricing or shipping costs. We hold no liability for parcel detention, customs holds, confiscation or return shipping costs resulting from local import policy restrictions.

In the event that your tracking status shows delivered but you have not received your package, you must submit a formal support request within 72 hours to initiate an official carrier lost parcel investigation. Any claims submitted after this time window will not be reviewed or approved.

We retain the full right to revise, update and adjust this shipping policy at any time to comply with updated industry logistics standards and business operational needs. All revised terms take immediate effect once published on our official website. Your continued order placement and store usage after policy updates constitutes full and unconditional acceptance of the latest shipping terms.